Refund Policy

At vCARDe, customer satisfaction is our top priority, and we stand behind the quality of our products and services. Please read the following refund policies carefully:

Due to Transaction Failure / Twice Deduction

If a transaction fails or a deduction occurs twice, please review your bank account and, if no deduction is found, retry the transaction. For duplicated payments, contact us with a support ticket and bank statement at our support page. A refund for the extra payment will be issued to the original payment method within 15 to 20 working days.

Cancellation Policy

Monthly and Annual Plans: Cancellations are not eligible for refunds.

Lifetime Plans: Cancellations for lifetime plan renewals must be made within seven (7) business days of service renewal to be eligible for cancellation and refund. Requests made later than seven (7) business days will not be honored.

NFC Cards and Custom Products

For NFC cards, custom printed products are non-refundable. In the case of non-functional NFC cards, a replacement will be provided. The quality of printing and color representation may vary, and by purchasing, you agree to this stipulation.

For further details or to request assistance with refunds and cancellations, please reach out through our support channel.