Refund Policy / Return Window
At vCARDe, customer satisfaction is our top priority, and we stand behind the quality of our products and services. Please read the following refund policies carefully:
Due to Transaction Failure / Twice Deduction
If a transaction fails or a deduction occurs twice, please review your bank account and, if no deduction is found, retry the transaction. For duplicated payments, contact us with a support ticket and bank statement at our
support page. A refund for the extra payment will be issued to the original payment method within 15 to 20 working days.
Cancellation Policy
Monthly and Annual Plans: Cancellations are not eligible for refunds.
Lifetime Plans: Cancellations for lifetime plan renewals must be made within seven (7) business days of service renewal to be eligible for cancellation and refund. Requests made later than seven (7) business days will not be honored.
Cancellation of Printed NFC Cards: Cancellations are not eligible for refunds, after printing is confirmed.
NFC Cards and Custom Products
Premade NFC cards can be refunded within 30 days from the date of purchase. Custom printed products are non-refundable. In the case of non-functional NFC cards or quality issues, a replacement will be provided. The quality of printing and color representation may vary, and by purchasing, you agree to this stipulation.Customer will be responsible for shipping the product to us for both refund and replacement. For further details or to request assistance with refunds and cancellations, please reach out through our support channel.
